Delivery Details
Free Postage
Products marked with "free postage" are sent by royal mail.
Multiple "free postage" products brought at the same time will either be sent by royal mail (dependant on size and weight) or sent by courier.
Multiple Products/Large Orders
Larger orders (usually over 2kg) will be sent by 24h/48h courier
Non Mainland UK Orders
for all orders outside mainland UK please contact us before ordering so we can get a postage quote, if additional postage costs are required we will direct you on how to add them to your cart.
If you place an order without contacting us first your order will likley be cancelled.
All postage quotes are delt with on a per order basis based on size of package, weight and destination so unfortunatly we are unable to setup automated postage rates at checkout.
Cancelation Details
We are here to give you a good service, including customer service, so if you want to cancel an order, that is not a problem, simply let us knowFor non custom products
if you order hasn't been dispatched yet we will be happy to cancel any order.
If your items have been dispatched then you may simply return your item in accordance to our Returns Policy.
For Custom made products
for products where you have specified we print an image provided by you - if we havnt processed your order we can easily cancel and refund your order, if we have started to print your order then a refund may not be possible, depending on the procuct ordered we may be able to work out a partial refund minus any costs to us but this can only be handled on a case by case basis.
Return Details
For custom products
Please be aware that custom made items (including but not limited to frames, mugs, prints...) are made to order and as such we cannot simply accept returns because you have changed your mind, however we treat any issues on a per item basis to try and find the best solution all around.
For non custom products
Return postage must be paid for by the customer and our P&P charges will not be refunded. Refunds will be given for any items returned to us in the same condition they were sent out.
If you have any issues with your product please feel free to contact us first and discuss the problem. All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition.
Return Process
To return an item, you will need to fill in an RMA form detailing the reasons for the return, once we have gone over the details we will issue an RMA number for you to proceed.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.
Damaged Products
For defective or damaged products, please contact us to discuss the issue and will try to resolve the problem as fast and efficiently as possible.
Questions
If you have any questions concerning our delivery/return policy, please contact us.